Contact Us

What to include

One round-trip beats three. The more of this you can put in the message, the more likely the first reply is the answer rather than a question back.

Something is broken

Your device and OS version, whether you were on the web app or the phone app, what you were doing when it happened, and what you expected instead. A screenshot of the screen you were on is worth a paragraph — this form can’t take attachments, so send it as a reply to the confirmation email you’ll get after submitting.

A question about your lawn

Your grass type and ZIP code, roughly when you last fed or seeded it, and anything you have applied in the past few weeks. Timing advice without a location is a guess, and the wrong product order can cost you a season.

Billing or your account

The email address on the account, and whether you subscribed through the App Store, Google Play, or the web. Subscriptions bought in an app store are billed by that store, which changes what we are able to do from our side.

⚠️Never send your password, card number, or a full billing address — not to us, and not to anyone claiming to be us. We will never ask for any of them.

Answers you can get right now

A lot of what arrives here is a timing question, and the free tools answer those instantly — no account, no waiting on a reply.

• When should I do what?A month-by-month plan for your grass type and hardiness zone, from the free schedule generator.
• What is wrong with my lawn?Narrow your symptoms to the likely causes — and the fix for each — in the diagnosis tool.
• How long should I water?Minutes per session and days per week, worked out from your sprinkler type and local climate.
• When is my first freeze?NOAA freeze normals for the station nearest your ZIP — the date most autumn jobs hang off.